Refund policy

RETURN POLICY

We offer a 30-day money-back guarantee. You have 30 days after receiving your item to request a return.

Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.

Please note: our 30-day guarantee only applies to orders placed in a timely manner before Halloween or any other holiday. Shipping times are clearly stated on our website. We do not offer refunds for orders placed too late to arrive before the holiday.

We'll send you a return shipping label and instructions once your return is approved. Items sent back without requesting a return first will not be accepted.

DAMAGES AND ISSUES

Inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us right away so we can make it right.

NON-RETURNABLE ITEMS

We cannot accept returns on perishable goods, custom or personalized orders, personal care products, hazardous materials, sale items, or gift cards. Contact us with any questions.

EXCHANGES

Return your item, and once approved, place a new order for the item you want.

EU 14-DAY COOLING OFF PERIOD

Orders shipped to the European Union may be returned within 14 days for any reason. Items must be unworn, unused, with tags, and in original packaging with proof of purchase.

REFUNDS

Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed after approval, contact us at help.everlest@gmail.com.